Hospitals and healthcare providers frequently use interpreting services to facilitate effective communication between healthcare professionals and patients with limited proficiency in the local language or who are deaf or hard of hearing. These services play a crucial role in patient care for many reasons including:
Emergency Situations:
During emergencies, precise and swift communication is vital. Interpreters ensure that critical information is quickly communicated to patients and their families, leading to timely and appropriate medical interventions.
Deaf and Hard of Hearing Patients:
BSL Interpreters also assist patients who are deaf or hard of hearing by facilitating communication with healthcare staff, ensuring they have equal access to medical information and services.
At Prestige Network, we understand the complexities of Healthcare and NHS operations. That’s why we offer simple and streamlined processes for managing interpreter Face to Face and Telephone/Video bookings, reducing administrative burden and improving efficiency.
Here’s what the University Hospital, Southampton had to say about working with us:
“University Hospital Southampton is a major acute hospital treating in excess of 950,000 patients per year through inpatient stays, outpatient appointments, and presentations in our Emergency Department. In Southampton, 83.4% of people speak English, “well” or “very well”, with 14.6% of people declaring they “cannot speak English very well” and 2.1% unable to speak English at all. As such, the need to have a reliable and trustworthy interpreting contract is paramount for delivering our services, and Prestige Network has been integral for delivering that.
Supporting with more than 1,000 requests for interpreters in the last 12-months, Prestige has provided University Hospital Southampton with assistance from face-to-face, video, and telephone interpreters for all kinds of appointments. The company has provided a consistent and reliable service, with minimal cancellations or service disruptions experienced.
Prestige has helped to ensure that our patients whose preferred language is not English are able to access our services comprehensively, improving the overall quality of patient service provided and increasing accessibility for patients where English is not their first language.”
As the trusted language service provider for numerous trusts, Prestige Network understands the need for a personalised approach that ensures clear communication, rapid response times, and a tailored service that aligns with the unique needs of different departments.
Prestige Network is an approved supplier on NHS SBS, Health Trust Europe, London Procurement Partnership frameworks for the ease of partnering in providing language support services.
We welcome the opportunity to discuss your specific language support requirements and explore how our services can enhance the patient experience within your NHS Trust.
