Trainee Booking Coordinator

Job Title
Trainee Booking Coordinator

Reports To
Interpreting Manager

Location
Head Office,
York House,
68-70 London Road,
Newbury, Berkshire,
RG14 1LA

Brief Description

We are a leading translation and interpreting company established in 1991 and provide language services to both the public and commercial sectors including major blue-chip clients.

We are looking to expand our Interpreting team and are seeking a customer service and booking coordinator.

The ideal customer service and booking coordinator should be a team player, committed to providing a high level of customer service, keen to join a friendly, busy team.

Main Duties and Responsibilities

  • Booking interpreters (via the phone, email)
  • Liaising with interpreters and clients.
  • Ensuring profit margins are maximized through careful selection of suppliers, negotiation of fees.
  • Focusing on building client relationships to ensure client satisfaction and repeat business.
  • Identification of client dissatisfaction and escalation to a senior manager.
  • Handling of interpreter and client queries.
  • Highlighting to the interpreting manager shortfalls of interpreters within the accounts you manage.
  • Complying and where possible improving the company’s quality management standard.

Person specification

  • Attention to detail.
  • The ability to prioritise and organise own workload in an effective and accurate manner.
  • Possess good interpersonal skills i.e. tact, sensitivity, ability to listen and to be assertive.
  • The ability to work quickly, flexibly and effectively in response to requests made at short notice.
  • A positive attitude.
  • The ability to contribute to and work effectively within a team environment.
  • Customer focused.
  • Ability to keep calm under pressure.
  • Enjoys taking “ownership”.
  • Ability to work in a deadline driven environment

Essential Skills

  • Working knowledge of Microsoft Office (Word, Excel, and Outlook) and good knowledge of IT.
  • Good telephone manner.
  • Good communication skills, both verbal and in writing.
  • First class organisational and co-ordination abilities.
  • Fluency in English, both written and spoken.

Desirable Skills

  • A minimum of 1-year’s customer service or call centre experience.
  • Additional language

Hours of Work

Full or part time

How to Apply

To apply for this role please send your CV and a covering letter to careers@prestigenetwork.com