“Prestige Network delivered an excellent service – our staff now feel much more confident in communicating with our Polish customers. We have already shared the phrase card with other Jobcentres around the country”Hull West Job Centre
The organisation wanted to enable front forum staff to be able to communicate in basic Polish with growing numbers of Polish customers at the Jobcentre.
A ground-breaking project which involved providing Jobcentre staff with a phrase card containing translations in Polish of the most common simple phrases such as “I know a few words in Polish” and “Are you here to look for work?”
The initiative also involved giving tuition in how to pronounce and speak some of the phrases to the five key staff whose job it is to establish what a jobseeker’s situation is. The project followed a sudden influx of customers from Poland at the Jobcentre that year, where hundreds of Polish customers are sometimes seen every week.
We were very keen to be able to help the Jobcentre staff in this way. Teaching them basic phrases in Polish, applicable to the situation, has helped Polish jobseekers feel more engaged with Jobcentre staff at what must be a difficult time for them – searching for work far from home. Cultural and language divisions in communities can be a big problem, so it was very satisfying to be involved in this.