Siobhan is our Interpreting Manager, and heads up an amazing team who handle thousands of bookings every week.
Hey Siobhan. So tell us, what’s your background?
I’m from Durham originally, and studied international business with Japanese.
Before coming to PN, I used to manage a team of technical customer service agents at Verizon and spent a lot of time on process development & training – at one point my team were the best-performing worldwide! I’ve worked for utility companies, telecommunications, financial services and digital marketing.
Why did you join PN/what attracted you to the language industry?
I liked the idea of working within the public sector, which wasn’t something I’d done before. I wanted a new challenge and this has certainly been that! I’ve always worked with people from all over the world and the team here is certainly very diverse, so I value that highly.
Do you speak any other languages?
Japanese – I went to school in the north-east of Japan for a year or so and managed to get a work placement there for six months whilst at uni. I absolutely loved it. The culture, the people, architecture, everything.
What are you most proud of in this job?
It would have to be the support that we’ve provided to unaccompanied child refugees – they have been through some awful things and to be able to provide support in their own language makes such a difference.
On a technical note, I’m really proud of reducing the volume of cancellations, and also the working environment we’ve built up. We have a great team with young, vibrant people full of positive energy (most days!).
So, what are your hobbies outside of work?
I have a beautiful shar-pei (a Chinese water dog) and I love going for walks down the beach, through the park, wherever really. I also make gift baskets and bouquets out of chocolate – for weddings and special events mostly.
I’ve just signed up for the Race for Life next week actually, the idea is to do a 10K next summer.
What do you enjoy about the job?
I’m never bored. There’s always things to do. I really love the family atmosphere that there is at PN. I really feel like we’re all in this together. It is a business, yes, but we’re definitely making real differences to people. We support people through really important times of their lives: fleeing terrible situations around the world, having babies, going through intensive medical procedures, court appearances and more. The human aspect is really important to me.
If you’d like to get in touch with Siobhan for any interpreting-related enquiries, do send an email: firstname.lastname@example.org.