Last week we were re-assessed for the ISO:9001 certification and we are delighted to announce that we passed with flying colours.
All areas of the business were independently audited, with procedures assessed and compliance verified.
Selected highlights from the report are below:
Customer Satisfaction Rate: 97%
Fulfilment rate across all clients Interpreting : 93- 97 %
Fulfilment rate across all clients Translation: 97.83 %
On time delivery of translation projects: 98.89%
ISO:9001 certification means that commercial clients and public sector clients alike can rest assured that our quality management systems are best-in-class.
For any further information on internal procedures do get in touch with Dawn Wall on firstname.lastname@example.org