Interpreting Supervisor

Job Title

Interpreting Supervisor

Reports To:

Interpreting Manager

Location:

Head Office, York House, 68-70 London Road, Newbury RG14 1LA.

About the Role:

Prestige Network is a leading translation and interpreting company established for over 20 years that provides language services to both the Public and Commercial Sectors with an enviable list of clients.

Brief Description

  • Managing of interpreter projects/bookings.
  • Building relationships with clients and suppliers.
  • Support the manager to develop the Interpreting Department.

Duties & Responsibilities:

In addition to the Customer Service & Account Coordinator duties:

  • Responsible for ensuring the delivery of interpreting projects/assignments, on time, on budget and quality whilst maintaining a high level of control and compliance with company procedures.
  • Ensuring the most efficient use of resources against client targets/SLA’s.
  • Focusing on building client relationships to ensure client satisfaction.
  • Pro-active identification and resolution of client complaint issues.
  • Be responsible for the management and resolution of complaints prior to escalation to Interpreting Manager.
  • Maintain up to date knowledge of Prestige Network products, services and standards.

Person Specification and Behaviour

  • Presentable, self-motivated, reliable and trustworthy.
  • Positive, enthusiastic and good leadership skills, establishing respect.
  • The ability and confidence to communicate effectively both verbally and in writing.
  • Possess good interpersonal skills e.g. tact, sensitivity, ability to listen and to be assertive at all times.
  • Ability to work to deadlines and targets.
  • The ability to work quickly, flexibly, effectively and positively in response to requests made at short notice.
  • Pro-active, ability to work under own initiative without direction.
  • The ability to prioritise and organise own workload in an effective and accurate manner, whilst maintaining a focus on the broader team objectives.
  • Excellent organisational skills and ability to pay attention to detail.
  • The ability to supervise and lead.

Essential Skills Required

  • Working knowledge of Microsoft Office (Word, Excel, Outlook) and good knowledge of IT.
  • Good communication skills, both verbal and in writing.
  • Good telephone manner.
  • Excellent customer service skills.

Hours of Work:

  • 37 hours per week
  • Monday – Thursday:  9.00 am – 5.30 pm
  • Friday:  9.00 am – 5.00 pm
  • 1 hour lunch break

Salary